1. Who is responsible
The data controller for this website is Canary Islands Entertainment Network (CIEN), based in Corralejo, Las Palmas, Spain. Privacy enquiries and data-rights requests can be sent to info@cien.lol.
2. Information we process
If you contact us, we may process your name, email address, company, the content of your enquiry and any information you choose to include. The contact form opens your own email application; the website itself does not store or submit the form. Information reaches us only when you send the email. Our hosting and security providers may also process limited technical information, such as IP address, browser information and request logs, to deliver and protect the website.
3. Why we use it
We use enquiry information to respond, assess potential projects, take steps requested before a possible business relationship and maintain relevant correspondence. The legal bases are taking steps at your request before entering a contract and our legitimate interests in communicating with potential clients, suppliers and partners. Technical data is processed for the legitimate interests of security, reliability and abuse prevention.
4. Cookies and local storage
CIEN does not use advertising or analytics cookies on this website. We use local browser storage to remember your selected language and whether you have dismissed the privacy notice. These are functional settings requested by the visitor. Hosting and security infrastructure may use strictly necessary technical mechanisms to deliver and protect the site.
5. Sharing and international processing
We may use hosting, security and email service providers acting on our behalf. We do not sell personal information. Where a provider processes data outside the European Economic Area, we rely on safeguards recognised under applicable data-protection law, such as adequacy decisions or standard contractual clauses.
6. Retention
Enquiries are kept only for as long as reasonably necessary to answer them, evaluate an opportunity, maintain appropriate business records or comply with legal obligations. Information that is no longer required is deleted or anonymised.
7. Your rights
Depending on the circumstances, you may request access, correction, deletion, restriction, portability or object to processing. You may also withdraw consent where consent is the legal basis. Contact info@cien.lol to exercise these rights. You may lodge a complaint with the Spanish Data Protection Agency (AEPD).
8. Automated decisions and updates
We do not use your information for automated decision-making or profiling. We may update this notice when the website, our services or legal requirements change.